| Tip curs | Locație | Dată | Preț | ||
|---|---|---|---|---|---|
| ISO20000 Foundation | Online | 08 mai 2024 | 4.800 |
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Rezervă |
| ISO20000 Foundation | Online | 26 aug. 2024 | 4.800 |
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Rezervă |
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Locuri disponibile:
 [0-2] [3-5] [6-MAX]
Prețurile sunt în RON fără TVA.
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ISO/IEC 20000 Practitioner
Certification : ISO/IEC 20000 Practitioner
Duration : 2.5 up to 3 days
Course Delivery : Instructor lead training by certified APMG instructor
Language : Romanian / English
Price : 4800 RON plus VAT incl exam
Course Introduction:
The purpose of the practitioner qualification is to confirm whether the candidate has achieved sufficient understanding of ISO/IEC 20000 and its application to be able to analyse and apply their knowledge to a range of activities that would support organizations in conforming to the requirements of ISO/IEC 20000-1, and achieving and retaining ISO/IEC 20000 certification.
Course Description:
Candidates should understand and be able to apply and analyse the content of ISO/IEC 20000 within currently certified organizations or those wishing to implement an SMS in preparation for initial certification. You will learn to:
- Understand and apply ISO/IEC 20000 Standard
- Understand and describe the relationships between ISO/IEC 20000 and best practices
- Assist and advise organizations in assessing their readiness for ISO/IEC 20000 certification
- Advise organizations of the issues concerning applicability and scope
- Produce a gap analysis and improvement / implementation plan
- Assist and advise organizations in implementing a continual improvement process
- Prepare organizations for ISO/IEC 20000 certification
- Help organizations to achieve ISO/IEC 20000 certification
Audience:
- IT Managers
- IT Practitioners
- IT Support Staff
- IT Consultants
- Key Business Users
- IT Developers
- Everyone involved in an SMS implementation and/or on-going activities based on ISO/IEC 20000.
Prerequisites:
The pre-requisite for this qualification is either an APMG ISO/IEC 20000 Foundation or a BCS ISO/IEC 20000 Foundation qualification or AXELOS ITIL Foundation. The APMG ISO/IEC 20000 Foundation, BCS ISO/IEC 20000 Foundation or AXELOS ITIL Foundation paper is designed as a pre-requisite for this practitioner qualification.
Preparation in advance:
None
Learning Objectives:
You will be able to:
- Understand the purpose, use and application of Parts 1, 2, 3 and 5 of the standard.
- Assist and advise organizations in the achievement of conformance to ISO/IEC 20000-1 and certification
- Understand, explain and advise on issues regarding applicability and scope definition
- Understand and explain the relationship between ISO/IEC 20000 and ITSM best practices, ITIL, and related standards, ISO 9001 and ISO/IEC 27001, and how this can be used to support the achievement of certification to ISO/IEC 20000
- Explain and apply the requirements of ISO/IEC 20000-1
- Explain the use of technology and tools to support the implementation and improvement of an SMS, the achievement of certification and the on-going demonstration of conformity to ISO/IEC 20000-1
- Advise and assist in ISO/IEC 20000 certification readiness assessments to evaluate an SMS against the requirements of ISO/IEC 20000-1
- Produce and assess a gap analysis supported by an improvement and implementation plan
- Understand, create, apply and evaluate a service management plan including the service management policy and objectives
- Understand, create, apply and evaluate processes, procedures, process specific plans and process specific policies required by ISO/IEC 20000-1
- Assist, advise and assess organizations on the implementation of continual improvement processes
- Prepare and analyse organizations for an ISO/IEC 20000 certification audit using the regulations of the APMG certification scheme
Course activities:
- 2-3 hours of evening work is required in order to take the exam
- Classroom lecturing.
- Individual and group assignments.
- Exam preparation session
Included in the course:
- APMG authorized student curriculum.
- APMG accredited exam
- Copies of the visual materials used in class.
- Lunch, coffee breaks
About examination:
- ISO/IEC 20000 exam is APMG accredited
- Exam administration is APMG responsability
- ITAcademy enable with logistics the administration of the exams
- Exam has alocated time 180 min, 4 complex multiple choice questions, 50% correct answers to pass
- The exam is online or paper based, in english, or any translation available at APMG